The First 24 Hours
We are here to support and guide you 24hrs / 7 days. Call 02 4722 8222 to speak to an owner of our company.
What needs to happen will depend on whether the death was expected and where the person passed away. Below is some information to assist.
Aged Care Facility / Private Hospital
As many Aged Care facilities do not have a holding facility, the staff will ask you which Funeral Director you would like your loved one to be transferred to. Often the Aged Care facility will have already spoken to you and have details on file. Their staff will contact us and we will arrange transfer of your loved one into our care. This can be arranged 24hrs / 7 days.
Public Hospital
If your loved one has passed in a public hospital, there is no rush and you are not under any pressure. The hospital will arrange all the relevant paperwork and transfer your loved one to their mortuary facilities within the hospital. You will need to decide on which funeral director you wish to use and make contact. If you choose us, you will need to sign an authority to have your loved one transferred into our care.
At Home (Expected)
Contact the doctor or palliative care nurse to arrange the required medical certification. You can call us and we can assist you on what needs to happen. It is preferred that a doctor see your loved one before the transfer occurs.
Unexpected
Usually, an Ambulance is likely to attend. The Ambulance Officer can verify the death and will contact the Police, if they are not already present. Your loved one will be transferred by the Police Government Contractor to the Coroner’s facility at Lidcombe. The Coroner may be requested to determine the cause of death. Once we are contacted, we will assist you through the coronial process and bring your loved one into our care once they have been released by the Coroner.
Testimonials
Frequently Asked Questions
What needs to happen will depend on whether the death was expected and where the person passed away. We are here to help and can be contacted on 02 47228 222 (24hrs/7days). Please check out The First 24 Hours for further information.
This is a completely personal choice. Either way it is important that your wishes are communicated with your family to save them making this difficult decision on your behalf.
There are few services that are as sensitive or as personal as those provided by your funeral director. Our role is to make sure your wishes and, if known, the wishes of the deceased are carried out…just the way they should be. The role of a funeral director and our services to you:
Advice and assistance 24hrs / 7 days a week
Transfer of the deceased from the place of death into our care
Mortuary care in our own facility
Liaison with hospital, doctors or Coroner
Guidance for your family through the funeral arranging process
Assistance with the selection and purchase of a coffin or casket
Liaising with churches, cemeteries and crematoria
Registration of death and other necessary documentation
Placement of newspaper notices
Liaising with clergy or a civil celebrant
Liaising with florists, musicians, funeral stationery and other service providers
Necessary staff and vehicles on the day of the funeral
Grief support available to all families
The funeral director will complete the relevant information required by the Registry of Births, Deaths and Marriages with the family at the initial arrangement. The Registry will issue the Death Certificate pursuant to the funeral service.
Honouring Dad’s wishes for a private funeral, Jim took care of every detail. Nothing was too much trouble, even when we had special or out-of-the-ordinary requests - he simply made it happen.
Jim went above and beyond, helping us find a beautiful priest who delivered a deeply personal and moving service. I never imagined a funeral could be so beautiful.
With heartfelt gratitude, I thank Jim and his team for making such a difficult time so much more bearable - and for helping us honour Dad in the most meaningful way possible.
Over the next week, I had Jim on speed dial. There are so many things to consider when planning a funeral, and Jim knew exactly what we wanted. He used all of his contacts to ensure the vision we had for Mum was executed perfectly, just as she would have wanted. We even had a custom casket designed because Mum was an avid Panthers fan. Let me tell you, it was way beyond our expectations.
The day of the funeral ran like a dream. Jim made suggestions that I would never have thought of, like taking a photo of the casket in the church before everyone came in. As Jim said, “Lethal, you’ll have one opportunity to take the photo – you can always delete it, but you can’t take it later.” Jim also shared some photos that he had taken of the casket in the hearse which I now treasure. We are all so happy to have those memories.
Jim and the team at Nepean Valley Funerals took such good care of Mum and our whole family. We wouldn’t recommend anyone else.
Thank you Jim (Firehawk) for your absolute love & care of our family. You are a true gem.
They were accommodating of family wishes, the floral arrangements were superb and the design of the service booklet and photo tribute was very smooth.
We certainly will go with them again (if needed). Many thanks to you and your team 😊
Nikki
We save many thousands of dollars compared to the big players, all whilst receiving amazing service and value.
After the recent passing of my father and being from out of town, I searched for local funeral directors in the local Penrith area.
The first call I made was to Jim and I was instantly impressed by his compassion and professionalism.
He was caring and respectful and kindly explained the process and presented several package options.
There was no push for upgrades or expensive non essential options.
Jim arranged everything and conducted an amazing celebration of my fathers life, in which he would have been proud.
My family and I are truly grateful in all the care and compassion shown by Jim in this difficult time and I highly recommend Jim and his team at Nepean Valley Funerals.
Thank You.
Michael Barrett
This is not an easy time in any family’s life, but choosing this team will make it a lot easier for you.
We sadly had to use Jim's services last month (January 2025) when my grandmother passed away. There was no discussion of using anybody else because of my experience when we used them last year.
Hopefully we meet under happier circumstances next time BUT I know from my double-experience, Nepean Valley Funerals is who I would choose if needed. Definitely recommend!
