Meet the Team

Jim Mueller, JP
Owner and Director

Jim has grown up in the Funeral Industry having had family in it from a young age.  Jim is well respected for his caring and compassionate nature as well as knowledge and drive for excellence.  He is extremely passionate, as this is his family business and it was created to be able to assist families in their toughest times ensuring they are given all the correct advice and guidance with honesty and compassion.  He has strong relationships with many in our community. If there is something you need, with Jim’s operational skills, he will know how to make it happen.   Jim is local to the Penrith area having lived here all his life.

Janet Mueller, JP
Owner and Director

Janet has a strong background in Administration and Event Management.  Janet spends most of her time doing the day-to-day administration work required for running the business.  Janet attends as many services as she can, as meeting the families and ensuring everything goes to plan is still the most satisfying part of her job.  Janet is also a local as she grew up in Luddenham.

Charlie Busuttil, JP
Funeral Assistant

Charlie has joined the Nepean Valley Funerals Team, having spent years as a Senior Manager with a large Corporation. His believes his success has been directly attributable to the fact that he has cared for his people and looks forward to being able to assist with caring for the families that come to us.
Charlie is a problem solver with a positive attitude to life, tends to smile a lot. He is always happy to go out of his way to help someone in need.

Leanne Mason
Mortuary Care

Leanne has been taking care of our families’ loved ones for many years.  Leanne is highly qualified and takes care of every person as if they were a member of her own family.  Leanne is extremely passionate about her work and goes above and beyond to ensure that every person in our care is treated with the utmost dignity and respect.  Whether a family choose to view their loved one or not, you can rest assured Leanne will provide the same excellent level of care.

Alan Johnson
Funeral Assistant

Alan transitioned to this fulfilling role following a career as a high school History Teacher.  He delivers support to our families in a calm and professional manner. He is always there to help.  On weekends he plays piano to guests at a Blue Mountains Heritage Hotel.  

Nepean Valley Funerals
5.0
Based on 101 reviews
powered by Google
review us on
NNM
07:06 15 Jul 25
When my Dad passed away suddenly, the thought of arranging a funeral felt overwhelming. I was incredibly fortunate to come across Jim from Nepean Valley Funerals. From the very first phone call, Jim was compassionate, consistently thoughtful, and efficient - securing the church we wanted within minutes.

Honouring Dad’s wishes for a private funeral, Jim took care of every detail. Nothing was too much trouble, even when we had special or out-of-the-ordinary requests - he simply made it happen.

Jim went above and beyond, helping us find a beautiful priest who delivered a deeply personal and moving service. I never imagined a funeral could be so beautiful.

With heartfelt gratitude, I thank Jim and his team for making such a difficult time so much more bearable - and for helping us honour Dad in the most meaningful way possible.
chloe fisher
09:58 02 Jul 25
From our very first interaction, Jim and his team were professional, and incredibly attentive to our needs, no question or request went unanswered. His communication was impeccable always clear and respectful. We never felt overwhelmed when organising such an important celebration of life, which is something we are deeply grateful for. The attention to detail throughout the entire process was truly divine. Every aspect of the service was handled with grace and dignity, and it is clear that Jim and his team genuinely cared about honouring my grandfather in the most respectful and personal way possible. Nepean Valley Funerals made a heartbreaking time easier to bear, and my family are forever thankful. I wouldn’t hesitate to recommend them to anyone needing funeral services.
Leigh Bax
10:22 30 Jun 25
After the unexpected loss of our beloved mother, Jenny, we were told there was only one place to go - Nepean Valley Funerals. From the very first call with Jim to the moment we stepped into the meeting room, I knew we were in safe hands. Everything about this process was foreign to me – I had never had to plan a funeral for a loved one before. Jim was warm and welcoming, understanding that we were going through the worst time of our lives. He made everything so much easier for us. He did what many others don’t – he listened to us, all of us.
Over the next week, I had Jim on speed dial. There are so many things to consider when planning a funeral, and Jim knew exactly what we wanted. He used all of his contacts to ensure the vision we had for Mum was executed perfectly, just as she would have wanted. We even had a custom casket designed because Mum was an avid Panthers fan. Let me tell you, it was way beyond our expectations.
The day of the funeral ran like a dream. Jim made suggestions that I would never have thought of, like taking a photo of the casket in the church before everyone came in. As Jim said, “Lethal, you’ll have one opportunity to take the photo – you can always delete it, but you can’t take it later.” Jim also shared some photos that he had taken of the casket in the hearse which I now treasure. We are all so happy to have those memories.
Jim and the team at Nepean Valley Funerals took such good care of Mum and our whole family. We wouldn’t recommend anyone else.
Thank you Jim (Firehawk) for your absolute love & care of our family. You are a true gem.
Nicolette Tunica
01:31 04 Jun 25
It was an obvious choice to go with Jim, Janet and their team at Nepean Valley Funerals for my mum’s funeral after such a positive experience with them for my dad’s funeral 3 years previous on recommendation. Their care, thoughtfulness, experience, guidance and professionalism made for the organisation of 2 different funerals (a cremation at a local cemetery, the other a burial at an eastern suburbs cemetery) very easy at what was a very emotional time. Their communication was outstanding at all times and speedy with responses. I was super impressed when my brother and I were chatting about dad’s wishes to have his ashes spread in 2 different places, one being in an overseas country. Jim picked up on this, organised his ashes into 2 containers with a letter for customs confirming they were ashes! The benefit of experience!
They were accommodating of family wishes, the floral arrangements were superb and the design of the service booklet and photo tribute was very smooth.
We certainly will go with them again (if needed). Many thanks to you and your team 😊
Nikki
michelle cinquetti
02:15 09 May 25
Our family would like to say a big thank you to Jim, Ray and the rest of the wonderful team at Nepean Valley Funerals for our mum's send off. Their kindness, empathy, and professionalism made a very difficult time easier for us.
Tate Dimech
23:13 01 May 25
Jim and Nepean Valley Funerals were amazing to work with and captured the essence of my mother in our service for her.

We save many thousands of dollars compared to the big players, all whilst receiving amazing service and value.
Corinne Vella
00:16 27 Mar 25
I highly recommend Nepean Valley Funerals. A huge thank you to Jim, especially, who made this difficult time so much easier. His kindness, professionalism, and attention to detail provided comfort and reassurance throughout the entire process. The care and respect shown to our loved one and our family were truly appreciated. Thank you to the entire team for your support during such a challenging time.
Mick Barrett
01:09 20 Mar 25
Thanks Jim and the team at Nepean Valley Funerals.

After the recent passing of my father and being from out of town, I searched for local funeral directors in the local Penrith area.

The first call I made was to Jim and I was instantly impressed by his compassion and professionalism.

He was caring and respectful and kindly explained the process and presented several package options.
There was no push for upgrades or expensive non essential options.

Jim arranged everything and conducted an amazing celebration of my fathers life, in which he would have been proud.

My family and I are truly grateful in all the care and compassion shown by Jim in this difficult time and I highly recommend Jim and his team at Nepean Valley Funerals.

Thank You.

Michael Barrett
Matthew Broug
09:27 12 Feb 25
Jim and the team at Nepean Valley Funerals were simply brilliant. Having never had to go through this process before I didn’t really know what to expect, other than a hefty bill. That first phone call to Jim was such a weight off the shoulders. He was honest, empathetic, reassuring and very professional. A few simple requests for information to get the ball rolling, a brief discussion about cost (that was very reasonable with no hidden extras or surprises) and then locked in a meeting at the office in Penrith. We chose to use Jim’s celebrant Danni and her communication, planning and delivery was amazing. How they manage to get so much planned in a short period of time is so impressive.
This is not an easy time in any family’s life, but choosing this team will make it a lot easier for you.
Vanessa King
04:06 07 Feb 25
My first contact with Nepean Valley Funerals was December 2023 for my mother-in-law's funeral in January 2024. Jim and his team were very helpful and caring when we didn't know what needed to be done and guided us each step. We never felt pushed to get any particular thing and 'no sales pitches',

We sadly had to use Jim's services last month (January 2025) when my grandmother passed away. There was no discussion of using anybody else because of my experience when we used them last year.

Hopefully we meet under happier circumstances next time BUT I know from my double-experience, Nepean Valley Funerals is who I would choose if needed. Definitely recommend!
Speak With Us (02) 4722 8222

Email: info@nepeanvalleyfunerals.com.au

Testimonials

“I cannot recommend Nepean Valley Funerals enough. Amazing staff, amazing service.”
Maria Bridges
“It was extremely important to us to find genuine people to help us create a celebration of life that truly represented our mum to the core – and we did. There was no b.s, no upselling, no fakeness of any kind. They were there for us every step of the way.”
Liz, Jaimi-Lee, Brooke and Emmett
“From initial consultation through to picking up the final paperwork, you feel well supported and in competent hands”.
Tamika
“We are very grateful for your professional and light hearted guidance with this as we were all unfamiliar with how to make the arrangements. From the moment we met you, we knew we had called the right person”.
Corinne Feldmann
“Thank you both for your amazing strength, support and guidance. Your sensitive and trusting manner was a great comfort when I truly felt I was falling apart. Being new to it all, I was very fragile and you were an excellent guide and confidante”.
Judy and Anne
“It really did make a tremendous difference to our family that we were being looked after by someone with genuine integrity and humanity”.
Visa and Vicky
“Our loss was so sad, but having someone who went above and beyond in this time was a godsend. We can never thank you enough”.
Beth Ryan
How does one do justice to this amazing business and the beautiful hearted family that run it. You were everything we needed you to be and I feel confident that no matter who walked through your door, you would know instinctively and succeed at providing just what any grieving person would need.
Racquel Espie
“Jim and Janet’s personal touches and caring natures made what was a difficult day a magnificent tribute to the life of my Dad”.
Donna Cole

The Role of a Funeral Director

  • Advice and assistance 24hrs / 7 days a week
  • Transfer of the deceased from the place of death into our care
  • Provision of mortuary care
  • Liaison with hospital, doctors or coroner
  • Guidance for your family through the funeral arranging process
  • Assistance with the selection and purchase of a coffin or casket
  • Liaising with churches, cemeteries and crematoriums
  • Registration of death and other necessary documentation
  • Placement of newspaper notices
  • Liaising with clergy or a civil celebrant
  • Liaising with florists, musicians, funeral stationery and other service providers
  • Provision of all necessary staff and vehicles on the day of the funeral
  • Complimentary memorial book provided for guests to sign
  • Complimentary online memorial through Heaven Address
  • Grief support available to all families

Frequently Asked Questions

Absolutely yes, there are many options available. Please check out our personalised tributes. You can personalise a funeral through music, booklets, venue, coffin, flowers to name a few.

Yes, Nepean Valley Funerals own and operate their own mortuary facility, fully approved by the Department of Health and is solely used by our company.

Modern dual cab Holden Calais Hearse in black which we had built new in 2018. Please check out our blog.